Refund policy
Last Updated: October 30, 2026
At weizoz, we are committed to providing a transparent return and refund process.
Please review the following information before requesting a return.
1. Return Window
Customers may request a return within 30 calendar days after receiving their order.
The return period begins on the actual delivery date, not the purchase date.
To begin a return request, please contact hello@weizoz.com within this period.
2. Requesting a Return
To request a return, please email our customer support team with:
-
Your order number or proof of purchase.
-
The product you wish to return.
-
The reason for your return.
-
Photos or supporting information, when relevant to a damaged, defective, or incorrect item.
Our team will review the request and provide return instructions.
Please contact us before sending a return parcel so that the appropriate return destination and instructions can be provided.
3. Standard Return Shipping Costs
For standard returns that are not related to product defects, damage, or fulfilment errors, customers are responsible for return shipping costs.
The cost of return shipping depends on the carrier, service selected, and actual return destination.
Customers should obtain return instructions before shipping an item.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact hello@weizoz.com with your order number, a description of the issue, and relevant photographs where available.
We will review the information and provide appropriate instructions based on the circumstances and applicable consumer protection laws.
These requests will be reviewed separately from standard change-of-mind returns.
5. Refund Processing
Once a returned item has been received and reviewed, we will notify you of the refund decision.
For approved refunds, we will process the refund within 10 days after receipt and inspection of the return.
Refunds are made through the original payment method where available.
Your bank or payment provider may need additional time to credit the funds to your account. This additional posting time is outside our direct control.
6. Order Cancellations
If you would like to cancel an order, please contact hello@weizoz.com as soon as possible and include your order number.
Cancellation requests are reviewed according to the order's processing and fulfilment status.
Once an order has been dispatched, cancellation may no longer be possible. If your order has already shipped, please contact us about the applicable return process.
7. Questions About Returns
If you have any questions about return eligibility, return instructions, or refund status, please contact us.
Store: weizoz
Email: hello@weizoz.com
Phone: 916-410-8856
Business Address: 3939 Tate St, Sacramento, CA 95838, United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM.